The Helpdesk

The Helpdesk is the central contact point for all of our services at Beyond Repair. We have Our highly trained and Qualified engineers to provide break-fix support whenever required and to deal with any query that you may have.

Our Helpdesk services are ideal for those companies who need to get instant access to support services and if you are a contract customer or if you have pre-booked support hours, you will be entitled to have your calls dealt with at a higher priority than our ad-hoc customers.

The Helpdesk will always endeavour to work towards the following SLA's when dealing with new requests;

• We aim to Address New Support requests within 30 minute response time
• We will aim to fix all support requests via our remote services within 2 hours
• And if a site visit is required, we will aim to fix the problem within 8 hours (subject to hardware replacement availability)

On-Site Visits

When support requests are unable to be dealt with remotely an onsite visit may be required. If you are a contract customer you will be entitled to preferential rates and a higher priority. Contact us if you would like to discuss becoming a contracted customer.

Service Overview

As a contract customer with Beyond Repair you will be entitled too:

• Unlimited remote support during office hours (Mon-Fri)
• Site visits charged at a preferential rate and prioritised above ad-hoc customers
• Access to our highly skilled engineers and technology specialists